Sparrow Neuropsychology
Last updated: September 3, 2026
Sparrow Neuropsychology complies with the standards of the College of Health and Care Professionals of British Columbia (CHCPBC) and with British Columbia’s Personal Information Protection Act (PIPA), which sets out rules for how organizations collect, use and disclose personal information. Where personal information crosses provincial or national borders, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) may also apply.
1. Accountability
We are responsible for personal information in our control. Questions about our privacy practices may be directed to our Privacy Officer (contact details below).
2. Identifying purposes and limiting collection
We collect only what is reasonably necessary to provide psychological services, including:
- Contact details (e.g., name, address, phone, email)
- Health and medical history
- Psychological test results and clinical notes
- Billing and payment information
We use this information to:
- Provide assessment and related clinical services
- Prepare clinical documentation and reports
- Communicate with you and (with consent) other care providers
- Bill agreed-upon services that have been provided
- Meet legal, regulatory, and insurance requirements
3. Consent
We obtain consent before collecting, using, or disclosing personal information, except where permitted or required by law. Consent may be written, electronic, verbal, or implied, depending on the context and sensitivity. Consent for neuropsychological assessment constitutes a written document signed by yourself and a representative of Sparrow, prior to assessment. You may withdraw consent with reasonable notice, unless doing so would prevent us meeting legal or contractual obligations. We will explain any consequences of withdrawing consent. Consent is limited to that necessary to provide the assessment or agreed upon service.
4. Limiting use, disclosure and retention
We use and disclose personal information only for the purposes listed above, unless you consent to another use or disclosure, or the law permits or requires it. Disclosures without consent may occur where there is:
- Risk of serious harm to self or others
- Suspected abuse or neglect of a child or vulnerable adult
- A lawful order (e.g., court order, subpoena) or regulator request
- An audit by the College of Health and Care Professionals of BC (CHCPBC)
We retain records for at least 7 years after the last date of service (or longer if required by law). After that, we securely destroy or anonymize them.
5. Accuracy
We make reasonable efforts to ensure personal information is accurate and complete. You may request corrections; if accepted, we will update our records and notify third parties who received the information in the past year. If a correction is not made, we will annotate the record with your request.
6. Safeguards
We use administrative, physical, and technological safeguards to protect personal information against unauthorized access, use, disclosure, copying, modification, or disposal. This includes:
- Encrypted cloud storage under our sole control
- Strongly encrypted physical backups
- Secure email for confidential communication
- Password-protected devices and role-based access
Our encrypted data (and backups) are stored in an unreadable form on servers in Switzerland, Germany, and Norway and may therefore be subject to the laws of those countries. If a privacy breach occurs, we will notify you and any regulators as required by law.
7. Individual access
You have the right to request access to your personal information, information about how it has been used, and the names of individuals and organizations to whom it has been disclosed. Requests must be made in writing. We may require proof of identity and may charge a minimal fee (a fee estimate will be provided in advance). We respond within 30 business days unless an extension is permitted by law. If we refuse access, we will explain why and outline your options.
8. Openness and challenging compliance
You may contact our Privacy Officer with questions or complaints about our privacy practices. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for BC or, where applicable, the Office of the Privacy Commissioner of Canada.
9. Website and cookies
We use Cloudflare Web Analytics to understand how our website is used and to improve its performance. This service does not use cookies and does not track or identify individual visitors. It collects only aggregate technical information — such as which pages are visited, general location (country), device and browser type, and referring website — and cannot be used to identify you personally.
You are not tracked across other websites, and no advertising or profiling cookies are used on this site.
If we add other third-party tools in the future (such as additional analytics or social media integrations), we will ensure those providers comply with applicable privacy laws and use any information only for the stated purposes.
Contact
Privacy Officer:
Christopher Benjamin
Sparrow Neuropsychology
PO Box 199, 3381 Cambie St
Vancouver, BC V5Z 4R3
Phone: (236) 501-5099
Email: [email protected]
BC Privacy Regulator: Office of the Information and Privacy Commissioner for BC
Federal Privacy Regulator: Office of the Privacy Commissioner of Canada